Michael J. Venturino
On June 26th we had a fire burn down about 2.5 miles of our 25kv distribution line. We thought no big deal, we will just haul our mobile substation over there, and we’ll be back in business. This is the same mobile substation that Solomon Corporation re-worked for us a couple of years ago. Everything went smooth until we actually energized the unit and found we had no control power to the recloser control and no power to the cooling fans.
I got on the phone with Terry Hamel on June 27th and explained our situation to him. He and Eric Carlson were on site on July 2nd to figure out what was wrong and to make it right! I think it is important to let someone at Solomon know how much I personally appreciate that kind of service! Eric and Terry dropped everything to get all the way out to Nevada and make sure we were taken care of.
In fact, while they were here, we had another fire burn down nine of our 69kv transmission structures, and they wanted to know what they could do to help us out with that. I don’t know of too many companies that would do that.
We are very isolated out here in rural Nevada, and it’s companies like yours that help me do my job. Everyone I have ever worked with at Solomon has bent over backwards to make sure I have gotten everything I have needed – from Grand Junction, CO to your headquarters in Solomon, KS. You should be proud of your employees.