My crew and I were having some difficulties troubleshooting a phase transformer bank. I contacted our sales rep, because not only is he very knowledgeable about the Solomon products we were working on, he’s also a very experienced lineman.
He must have sensed my frustration with the situation because he took it upon himself to drive to another state just to see if he could help us. Shortly after his arrival, he noticed our problem, and it was quickly resolved.
In a time when customer service is definitely on the decline, it’s good to see that some companies and their representatives are willing to go above and beyond. This is the reason that we’ll continue to buy Solomon transformers.