At Solomon, Customer Service Comes First

March 17, 2015

In 1971, Gene Solomon founded his company with the simple concept to provide small transformer repairs. Inherent in this concept was the idea that customer service at the company should always be a “hands on” component of the business. Rather than just fix it and move on, this level of service allowed Solomon Corporation’s customers to understand what went into each recondition project or repair. Today with rapid industry changes and expanded offerings for full-service transformer rebuilds and maintenance, it’s more important than ever to stay aware of what’s happening in the industry.

SOLOMON CORP SERVICE OFFERINGS

  • Largest rebuilder of oil-filled transformers in the nation
  • Sales and service of distribution transformers, voltage regulators, oil circuit reclosers and switches, and transformer parts and components
  • Experienced engineering and technical support staff
  • 24/7 on-call field expertise and accessibility

Solomon knows it’s not only important to have our staff and technicians up-to-date but also to keep our customers aware of industry changes. Through this give and take, our customers can get to know the technicians and experts who are working on their jobs today and in the future. Additionally, we regularly encourage them to call our technical staff at any time with questions about design or for assistance in the field. This hands-on approach to customer service not only introduces customers to the breadth of products and services offered by Solomon Corp, it also encourages a better working relationship today and in the future.

Educate and Share Information

As part of its education initiative, last month Solomon invited customers to Solomon, Kansas, for its annual corporate training classes. February’s topics included the newest on Transformers, Voltage Regulators, Oil Circuit Reclosers and Field Service. The information was delivered by the company’s most experienced engineers and technicians.

The two-day session, held at the Red Diamond conference center, included eight breakout sessions and guided tours of the company’s commercial storage, reclamation and manufacturing facilities. Attendees at the educational event enjoyed a welcome from Tom Hemmer, Owner and CEO and attended up to five breakout sessions. The sessions included first-hand technical knowledge from Solomon’s lead technicians and engineers including Ken Puetz, Engineering Manager, and Substation Control Supervisor, Terry Hamel.

Breakout Sessions

  • OCR Maintenance/Service Cycles: Hydraulic OCR’s
  • OCR Maintenance/Panels: Electronic OCR’s
  • Voltage Regulator Maintenance/Controls
  • Transformer LTC’s: Operations/Maintenance
  • Substation Transformers: Controls/Specifications
  • Dissolved Gas Analysis: Sampling/Test Cycles/Evaluations
  • Distribution Polemount and Padmount Transformers: Testing/Repair
  • Field Service Capabilities: Testing/Maintenance

For more than forty years, Solomon Corporation has made customer service front line, from service to industrial companies, rural and large electric companies, and electrical contractors. This commitment can be seen each day through our customer’s experience, reliable technicians and staff, and unmatched customer service.